Dispatch & Delivery
FedEx & DHL come every working day to our office, picking up & dropping off sample packs, accessories & orders. We most commonly use FedEx for samples & small packages & DHL for production & bulk orders. As we have our own documentation department this allows us to dispatch orders much faster than if we were using a third-party cargo agent.
One working day after dispatch, you will receive a tracking number.
Sending packages to us
Best to send your samples via DHL, & request a door to door service with a signature on delivery (trackable) NEVER use EMS, or any postal services as this can take up to two months to arrive. Keep the number of articles to 10 or under per poly bag.
Import Regulations into Indonesia
Indonesia customs are quite strict so its more than important to note to send your samples as mentioned above. If you get this wrong you may see import taxes & other fees added to your invoice.
Sending Samples to us
Max 10 pieces per consignment keep the value under $100 USD Give each article a value & remember that they are no longer new & considered second hand even if recently purchased.
Sending accessories or other goods to us
Contact us first prior to dispatch & purchase. We can make things really simple, so best to WhatsApp us with what your planning to send us ensuring the least amount of import taxes is paid. NEVER dispatch goods to us without checking with us first.
Sending samples to you via FedEx- in USD
Example 10 designs
Australia : 75,00
USA : 100
Europe : 100
Sending bulk orders to you via DHL- in USD
Australia : 95 cents
USA : $1.10
Europe : $1.20
You will receive the tracking number for any consignment directly or max one working day after dispatch.
We have to use the true price for the export documents.
You are advised to check
Import fees vary from country to country. You can easily check by contacting your local DHL or FedEx office & requesting the cost to import your samples or bulk orders.
You need to simply ask, “May I know what are the regulations importing “ladies clothing made using synthetic fabrics”
In most cases, samples do not attract tax or duty & bulk orders will, import Tax & VAT (or GST).
Import Tax & Duty is calculated on the landed value.
Please ensure your address, postcode & most importantly your active mobile phone number is correct & monitored. The courier company will call you once the goods are landed in your country & organise delivery to your home. Should the courier try to delivery to you more than once, & your not home, then your order will be returned to Bali. This is costly & cannot be reversed.
If you have any questions about dispatch or delivery, then contact us prior to sending.
In all cases we assist with deliveries & in 95% cases all consignments land on time with no hitch.